Essential Duties and Responsibilities (not limited to)

• Create and implement a staffing plan for House of Peace to ensure consistent, safe, and reliable staffing.
• Train and supervise House of Peace and HOP SHARE Center teams, providing guidance on social work and housing navigation skills.
• Post current policies and procedures for program operations with input from House of Peace and HOP SHARE Center teams. Ensure that such policies are consistent with our mission of treating consumers with respect and dignity, understood by all staff and volunteers, and implemented fairly and consistently. Update policies and procedures as needed upon approval of House of Peace Program Director.
• Under the guidance of House of Peace Program Director, maintain the Homeless Management Information System (HMIS), VI-SPDATs, and Activate Care, and train staff.
• Propose program modifications and new program features to House of Peace Program Director as needed.
• Maintain collaborations with social service, medical, and mental health providers that are helpful to our consumers and workable for our staff and site.
• Assist in HOP SHARE Center operations, namely meal service and monthly house meetings.
• Under the guidance of House of Peace Program Director, maintain and manage iSolve for House of Peace and HOP SHARE Center teams.
• Manage long-term goals and objectives of the program.
• Manage quarterly file audits for House of Peace and HOP SHARE Center teams.
• Meet regularly with House of Peace Program Director for coordination and mentoring and participate in SHARE Center staff meetings and case conferencing.
• Ensure accurate understanding and implementation by all team members and consumers of policies and procedures through methods such as group meetings, individual meetings, policy manuals, checklists, documentation of non-compliance with policies and procedures, warning notices, and adverse employment actions.
• Ensure the accurate and timely collection of statistical data of case management.
• Resolve grievances by program participants through the use of the grievance procedure.
• Serve as a mediator and find positive ways of responding to conflicts between consumers/staff and staff/staff.
• Keep the facility in compliance with building and fire codes. Ensure overall cleanliness of the office.
• Maintain inventory of supplies, including ensuring that donations and supplies are used appropriately in the programs, that needs for donations are reported to House of Peace Program Director, and that supplies are purchased when required.
• Serve as liaison for all Central California Alliance for Health (CCAH)-related topics, providing the Dorothy’s Place team with updates and training on new procedures.
• Under the guidance of House of Peace Program Director, maintain regular audits of CCAH Outreach Excel Spreadsheet.

GENERAL JOB PERFORMANCE STANDARDS

Knowledge of Work: Possesses and utilizes knowledge of the job, which is essential to perform the specific functions and related work.

Quantity of Work: Accomplishes an appropriate volume of satisfactory work under normal conditions.

Quality of Work: Consistently demonstrates accuracy, thoroughness, maturity, and dependability.

Timeliness: Completes assignments on or ahead of schedule.House of Peace Program Manager Position Description page 2 of 3

Ability to Learn New Duties: Interprets, analyzes, and responds appropriately in new situations. Develops guidance and procedures.

Training: Keeps core competencies current by participating in skills training. Trains staff.

Judgment and Common Sense: Decisions/actions are sound, including safety and risk management.

Cooperation: Willing to work with others toward common goals.

Communications: Demonstrates relevance and clarity of written and oral expression. Effectiveness in exchanging ideas and information

Initiative: Ability to originate, develop, and create new ideas or take steps to get things done.

Problem Solving: Identifies and evaluates alternative solutions and selects the most appropriate course of action.

Attendance and Punctuality: Shows daily ability to meet scheduled appointments reliably, arrives on time and prepared to work, respects others’ time, and sets an example for others.

Education and Experience:

• Bachelor’s degree from a four-year college or university in social work, counseling, or psychology or equivalent combination of education and experience

• Previous experience and proven consistent success in working with people transitioning out of homelessness

• Previous experience working with people with multiple disabilities

• Previous management, administrative and/or supervisory experience

Language and Communication Skills:

• Ability to effectively present information both orally and in written format and respond to questions from staff, consumers, government entities, accountancy authorities, service partners, and the general public.

• Computer proficiency in Microsoft Office, Google Suite, HMIS, and Activate Care applications and the ability to quickly learn additional applications if required

• Well-organized, self-starter

• Possesses excellent telephone, electronic, written, and verbal communications skills

Mathematical Skills:

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

• Ability to define and solve practical problems and deal with various concrete variables. Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS AND ABILITIES:

• A deep sense of compassion and understanding for homeless and marginalized individuals

• A dedication to and practice of social justice

• Must be mature, even-tempered and team-spirited, respectful of the challenges of others, and have tempered judgment of others

• Possess passion and enthusiasm for the mission of Franciscan Workers of Junipero Serra

• Ability to multi-task, prioritize, and make sound independent decisions

• Comfortable and knowledgeable in consensus-based decision-making and practice of non-violent communication

• Acts ethically, responsibly, and with utmost integrity

PHYSICAL & SENSORY REQUIREMENTS:

• Ability to easily climb stairs to a second-story

• Ability to easily bend and lift 20 lb. overhead

• Ability to read and comprehend administrative documents as well as data on a computer screen

• Ability to hear normal conversations and answer phones

• Hand, finger, and body coordination sufficient to fulfill the requirements of the position

• Ability to stand or sit for extended periods of time

TRAVEL:

• This job requires routine travel (driving) within the Salinas Valley area, occasional driving, and other travel to perform advocacy tasks and attend training. As well, expect daily travel from both House of Peace locations

(Soledad and Jefferson) and the SHARE Center. This requires a clean DMV report.