Streets To Homes Program Director I  - Dorothy's Place

Streets To Homes Program Director I

EXEMPT: Yes
REPORTS TO: Executive Director
DATE: July 1, 2023

POSITION SUMMARY

Leads and supervises a team of ten social workers, two housing navigators and two program managers. The Streets To Homes Program Director is responsible for ensuring the supportive, compassionate, and empowering management of the social workers and housing navigators on staff, and for the consumers they serve, most of which are experiencing chronic homelessness. Responsible for teaching and modeling Trauma-informed Care. Responsibilities include staff and volunteer management, management of the facility, training, mentorship, and conflict resolution. This position is expected to model excellence for the team. This position is responsible for directing the operation of the Multidisciplinary Encampment Outreach Team.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following as well as other duties that may be assigned:

• Create and implement staffing plans for Streets To Homes to ensure consistent, safe, and reliable staffing. Create and update position descriptions for all staff.
• Train and supervise all Streets To Homes staff, both employees and volunteers.
• Work with Executive Director to plan and implement programming and program improvements.
• Draft policies and procedures for staff and volunteers. Ensure that such policies are consistent with our mission of treating consumers with respect and dignity, understood by all staff and volunteers, and implemented fairly and consistently. Update policies and procedures as needed upon approval of Executive Director.
• Work with Executive Director to formulate effective program measurements, outcomes, and data gathering procedures. Use data to improve programs and develop evidence base for funding.
• Maintain the integrity of the Activate Care system; train staff.
• Work with Executive Director and Development Officer to develop and execute a fundraising plan that makes the program sustainable. Assist in creating grant proposals.
• Propose program modifications and new program features to Executive Director as needed. Explain proposed program changes to Board of Directors if requested.
• Plan, develop, and maintain collaborations with social service, medical, and mental health providers.
• Manages long-term goals and objectives of the program. Conduct needs assessments. Use research and evidence base.
• Meets regularly with executive director for coordination and mentoring.

• Ensure accurate understanding and implementation of policies and procedures through methods such as group meetings, individual meetings, policy manuals, checklists, documentation of non-compliance with policies and procedures, warning notices, and correctional employment actions.
• Ensure the accurate and timely collection of statistical data for all operations as well as its reporting to the development staff, the City of Salinas, County of Monterey, and other interested persons.
• Resolve grievances by program participants through the use of the grievance procedure.
• Serve as a mediator and finds positive ways of responding to conflicts between consumers and staff.
• Supervise the program managers.
• Participate in budget planning, track expenses, evaluate costs, and consider ways to conserve on costs. Identify projects for grant requests and collaborate with development staff on budget for projects.
• Collaborate with the Development Officer by preparing and submitting accurate and timely statistical reports, keeping staff informed of changes in collaborative services, and new and best practices in trauma-informed case management of chronically homeless populations. Identify research opportunities.

GENERAL JOB PERFORMANCE STANDARDS

Knowledge of Work: Possesses and utilizes knowledge of the job that is essential to perform the specific functions and related work.

Quantity of Work: Accomplishes an appropriate volume of satisfactory work under normal conditions.

Quality of Work: Consistently demonstrates accuracy, thoroughness, maturity, and dependability.

Timeliness: Completes assignments on or ahead of schedule.

Ability to Learn New Duties: Interprets, analyzes and responds appropriately in new situations. Develops guidance and procedures.

Training: Keeps core competencies current by participating in skills training. Trains staff and Community Members.

Judgment and Common Sense: Decisions/actions are sound, including safety and risk management.

Cooperation: Willing to work with others toward common goals.

Communications: Demonstrates relevance and clarity of written and oral expression.  Effectiveness in exchanging ideas and information.

Initiative: Ability to originate, develop and create new ideas or take steps to get things done.

Problem Solving: Identifies and evaluates alternative solutions and selects the most appropriate course of action.

Attendance and Punctuality: Shows daily ability to reliably meet scheduled appointments, arrives on time and prepared to work, respects others’ time, and sets an example for others.

QUALIFICATIONS:

Education and Experience:

• Master’s degree from a four-year college or university in social work, counseling, or psychology or equivalent combination of education and experience
• Previous experience and proven consistent success in working with people transitioning out of homelessness
• Experience living in and/or coordinating in intentional communities with a diverse population
• Previous management, administrative and/or supervisory experience

Language and Communications Skills:

• Ability to effectively present information both orally and in written format and respond to questions from staff, guests, residents, government entities, accountancy authorities, service partners and the general public.
• Computer proficiency in Microsoft Office, Google Suite, HMIS and Activate Care applications and ability to quickly learn additional applications if required
• Well organized, self-starter
• Possesses excellent telephone, electronic, written, and verbal communications skills

Mathematical Skills:

• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability:

• Ability to define and solve practical problems and deal with a variety of concrete variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other Skills and Abilities:

• A deep sense of compassion and understanding for homeless and marginalized individuals
• A dedication to and practice of social justice
• Must be mature, even-tempered and team spirited, respectful of the challenges of others, and have tempered judgment of others
• Possess passion and enthusiasm for the mission of Franciscan Workers of Junipero Serra
• Ability to multi-task, prioritize, and make sound independent decisions
• Comfortable and knowledgeable in consensus-based decision making and practice of non-violent communication
• Acts ethically, responsibly, and with utmost integrity

PHYSICAL & SENSORY REQUIREMENTS:

• Ability to easily climb stairs to a second story
• Ability to easily bend and lift 20 lb. overhead
• Ability to read and comprehend administrative documents as well as data on a computer screen
• Ability to hear normal conversations and answer phones
• Hand, finger and body coordination sufficient to fulfill requirements of the position
• Ability to stand or sit for extended periods of time

TRAVEL:

• This job requires routine travel (driving) within the Salinas Valley area and occasional driving and other travel to perform advocacy tasks and attend training.

Please submit resume to  Maritza Martin, maritza.martin@dorothysplace.org