FWJS Healthcare Data Entry Specialist Hybrid Position [remote]
FWJS Healthcare Data Entry Specialist Hybrid Position [remote]
EXEMPT: Non-exempt, full-time REPORTS TO: Program Director COMPENSATION: $18/hour
The Healthcare Data Entry Specialist Hybrid Position is two part-time data entry positions combined into one full time (40 hours/week). In this hybrid position, healthcare claims entry, review, and adjustment comprise 20 hours/week; and fundraising data entry, review and adjustment comprise the other 20 hours/week. This is an excellent position for an experienced claims processor to develop a new skill in fundraising data entry using Raisers Edge NXT, or vice versa.
This position is offered initially for 12 months, with a likelihood of extending indefinitely. The position offers immediate medical/dental/vision benefits at no cost (employee only), and depending upon experience, can be performed remotely (remote position requires that you live within 25 miles of the job site in Salinas, CA).
Dorothy’s Place offers a supportive, compassionate, and empowering experience of our consumers, most of which arem experiencing chronic homelessness, living in outdoor encampments or vehicles. We provide case management, housing navigation and coordination of heath care at no cost to our consumers
ESSENTIAL DUTIES & RESPONSIBILITIES include the following as well as other duties that may be assigned:
Ensure the accurate and timely entry of health care claims and fundraising data
Enters claims into an online healthcare portal using source documents such as spreadsheets, case notes and other files.
Enters fundraising data into an online fund development portal (Raisers Edge NXT) using source documents such as donor checks, donor correspondence, and in-house receipts
Assigns/reassigns claims appropriately as outlined in our processing guidelines
Resolves claims that pend with errors in the processing system by researching claims received and speaking to program staff
Consistently meet established productivity, schedule adherence, and quality standards
Updates and maintains Raisers Edge NXT database
Attend weekly staff meetings, staff in-service and other trainings
Meet regularly with program manager or director for coordination and mentoring
Other duties as assigned
GENERAL JOB PERFORMANCE STANDARDS Knowledge of Work: Possesses and utilizes organizational skills and knowledge of issue of people struggling with homelessness. Has knowledge of local resources. Professional boundaries: Has ability to maintain appropriate boundaries with consumers and potential consumers. Quantity of Service: Accomplishes an appropriate volume of satisfactory service under normal conditions. Quality of Service: Consistently demonstrates accuracy, thoroughness, maturity, and dependability. Serve with minimum supervision. Workplace Relationships: Establishes and maintains cooperative and respectful workplace relationships. Serve as a team member. Timeliness: Completes assignments on or ahead of schedule. Ability to Learn New Duties: Interprets, analyzes and responds appropriately in new situations. Training: Keeps core competencies current by participating in skills training. Trains staff and Community Members. Judgment and Common Sense: Decisions/actions are sound, including safety and risk management. Cooperation: Willing to serve with others toward common goals. Respect for diversity: Interacts courteously and tactfully with people of diverse backgrounds and interests. Respect for staff and consumers: Maintains respect and support of fellow staff members and volunteers in support of staff. Sensitive to inappropriate remarks or actions that make staff, volunteers or consumers uncomfortable, and demands proactive correction of those behaviors on the spot. Zero tolerance for harassment of staff, volunteers, consumers or potential consumers. Communications: Demonstrates relevance and clarity of written and oral expression. Effectiveness in exchanging ideas and information. Initiative: Has ability to originate, develop and create new ideas or take steps to get things done. Problem Solving: Identifies and evaluates alternative solutions and selects the most appropriate course of action. Attendance and Punctuality: Shows daily ability to reliably meet scheduled appointments, arrives on time and prepared to serve, respects others’ time, and sets an example for others.
Education and Experience:
Associates degree in a related field (preferred) and 2 years data entry experience or high school diploma/GED and four years data entry experience
Basic understanding of healthcare claims including ICD-9 and CPT codes
Ability to multi-task, including ability to understand multiple applications and programs while maintaining accuracy in a fast-paced, deadline driven environment
Must be detail-minded with independent work habits
Previous experience in fundraising data entry (preferred) or previous experience with Raisers Edge NXT (most desired)
Language and Communications Skills:
Ability to effectively present information both orally and in written format and respond to questions from staff, consumers, residents, government entities, accountancy authorities, service partners and the general public.
Computer proficiency in Microsoft Office applications and ability to quickly learn additional applications if required (such as medical billing software and Raisers Edge NXT).
Well organized, self-starter
Possesses excellent telephone, computer (MS Office), written, and verbal communications skills in English
Ability to keyboard at least 50 wpm with high accuracy rate
Must possess a smart phone
Other Skills and Abilities:
A deep sense of compassion and understanding for homeless and marginalized individuals
A dedication to and practice of social justice
Must be mature, even-tempered and team spirited, respectful of the challenges of others, and have tempered judgment of others
Ability to multi-task, prioritize, and make sound independent decisions
Comfortable and knowledgeable in consensus-based decision making and practice of non-violent communication
Acts ethically, responsibly, and with utmost integrity
PHYSICAL & SENSORY REQUIREMENTS:
Ability to hear normal conversations and answer phones
Ability to easily climb stairs to a second story (if working on site)
Ability to read and comprehend administrative documents as well as data on a computer screen