SUMMARY: The Drop-In Center Program Manager is responsible for ensuring a supportive, compassionate, and empowering experience for guests of our day shelter, most of whom are experiencing chronic homelessness. Responsibilities include staff and volunteer management, management of the facility, training, mentorship, and conflict resolution.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following as well as other duties that may be assigned:
Adheres to the staffing schedule and the position description developed by the House of Peace Director to ensure consistent, safe, and reliable staffing.
Create and implement a staffing plan for the Drop-In Center to ensure consistent, safe, and reliable staffing. Create and update position descriptions for all staff
Train and supervise all Drop-In Center staff, both employees and volunteers
Post current policies and procedures for shelter operations with input from shelter staff and full-time volunteers. Ensure that such policies are consistent with our mission of treating guests with respect and dignity, understood by all staff and volunteers, and implemented fairly and consistently. Update policies and procedures as needed upon approval of the Program Director.
Maintain Homeless Management Information System. Train staff.
Propose program modifications and new program features to the Program Director as needed.
Maintain collaborations with social service, medical, and mental health providers that are helpful to our guests and workable for our staff and site.
Manages long term goals and objectives of the program
Meets regularly with the program director for coordination and mentoring
Ensure accurate understanding and implementation by all shelter staff and guests of policies and procedures through methods such as group meetings, individual meetings, policy manuals, checklists, documentation of non-compliance with policies and procedures, warning notices, and adverse employment actions
Ensure the accurate and timely collection of statistical data for all shelter operations
Resolve grievances by program participants through the use of the grievance procedure
Serve as a mediator and finds positive ways of responding to conflicts between guests and staff
Keep the facility in compliance with building and fire codes. Ensure overall cleanliness of shelter.
Inventory of supplies for shelter, including ensuring that donations and supplies are used appropriately in the programs, that needs for donations are reported to development, and that supplies are purchased when needed.
GENERAL JOB PERFORMANCE STANDARDS
Knowledge of Work: Possesses and utilizes knowledge of the job which is essential to perform the specific functions and related work.
Quantity of Work: Accomplishes an appropriate volume of satisfactory work under normal conditions.
Quality of Work: Consistently demonstrates accuracy, thoroughness, maturity, and dependability. Timeliness: Completes assignments on or ahead of schedule.
Ability to Learn New Duties: Interprets, analyzes, and responds appropriately in new situations. Develops guidance and procedures.
Training: Keeps core competencies current by participating in skills training. Trains staff and Community Members. Judgment and Common Sense: Decisions/actions are sound, including safety and risk management. Cooperation: Willing to work with others toward common goals.
Communications: Demonstrates relevance and clarity of written and oral expression. Effectiveness in exchanging ideas and information.
Initiative: Ability to originate, develop and create new ideas or take steps to get things done.
Problem Solving: Identifies and evaluates alternative solutions and selects the most appropriate course of action.
Attendance and Punctuality: Shows daily ability to reliably meet scheduled appointments, arrives on time and prepared to work, respects others’ time, and sets an example for others.
Education and Experience:
Bachelor’s degree from a four-year college or university in social work, counseling, or psychology or equivalent combination of education and experience
Previous experience and proven consistent success in working with people transitioning out of homelessness
Previous experience working with people with multiple disabilities
Ability to effectively present information both orally and in written format and respond to questions from staff, guests, residents, government entities, accountancy authorities, service partners, and the general public.
Computer proficiency in Microsoft Office applications and ability to quickly learn additional applications if required
Well organized, self-starter
Possesses excellent telephone, electronic, written, and verbal communications skills
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define and solve practical problems and deal with a variety of concrete variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
OTHER SKILLS AND ABILITIES:
A deep sense of compassion and understanding for homeless and marginalized individuals
A dedication to and practice of social justice
Must be mature, even-tempered, and team-spirited, respectful of the challenges of others, and have tempered judgment of others
Possess passion and enthusiasm for the mission of Franciscan Workers of Junipero Serra
Ability to multitask, prioritize, and make sound independent decisions
Comfortable and knowledgeable in consensus-based decision making and practice of nonviolent communication
Acts ethically, responsibly, and with the utmost integrity
PHYSICAL & SENSORY REQUIREMENTS:
Ability to easily climb stairs to a second story
Ability to easily bend and lift 20 lb. overhead
Ability to read and comprehend administrative documents as well as data on a computer screen
Ability to hear normal conversations and answer phones
Hand, finger, and body coordination sufficient to fulfill the requirements of the position
Ability to stand or sit for extended periods of time
This job requires routine travel (driving) within the Salinas Valley area and occasional driving and other travel to perform advocacy tasks and attend training.