Drop-In Center Program Director - Dorothy's Place

Drop-In Center Program Director  

EXEMPT: Yes

DATE: December 4, 2020

REPORTS TO: Executive Director

COMPENSATION: $55,000-65,000 annually, DOE

POSITION SUMMARY 

The Drop-In Center Program Director is responsible for ensuring a supportive, compassionate, and empowering experience for approximately 120 daily guests of our day shelter, most of which are experiencing chronic homelessness. This key position is central to one of the core values of Dorothy’s Place, “the dignity of every person with respect for individual worth and human potential.” The Drop-In Center is one of four programs operated by Dorothy’s Place that work together to guide our guests through the difficult journey from homelessness to permanent housing, while respecting and supporting our guests’ independently-chosen goals. Responsibilities include financial stewardship of the program to include staff development, fundraising and finance management, program development, volunteer development, management of the facility, case management, training, mentorship, and conflict resolution. Leads and supervises a team of community health workers and a program manager.

ESSENTIAL DUTIES & RESPONSIBILITIES  include the following as well as other duties that may be assigned:

• Understand that Trauma-informed Care is our prime directive and is a treatment framework that involves understanding, recognizing, and responding to the effects on our consumers of all types of trauma.
• Treat all consumers equally, with respect, and according to the guidelines and staff rules. Our standard is one of graciousness and kindness. When misbehaviors occur, respect the consumer and divert the behavior if possible.
• Create and implement staffing plans for the Drop-In Center to ensure consistent, safe, and reliable staffing.
• Train and supervise all Drop-In Center community health workers and program managers, and volunteers.
• Perform as the training manager for all programs at Dorothy’s Place.
• Work with Executive Director to plan and implement shelter programming and program improvements.
• Draft policies and procedures for shelter operations with input from shelter staff and volunteers. Ensure that such policies are consistent with our mission of treating guests with respect and dignity, understood by all staff and volunteers, and implemented fairly and consistently.
• Work with Executive Director to formulate effective program measurements, outcomes, and data gathering procedures. Use data to improve programs and develop evidence base for funding.
• Maintain Homeless Management Information System and use it as a case management tool. Train staff.
• Work with Executive Director and Development Director to develop and execute a fundraising plan that makes the program sustainable. Assist in creating grant proposals.
• Propose program modifications and new program features to Executive Director as needed. Explain proposed program changes to Board of Directors if requested.
• Plan, develop, and maintain collaborations with social service, medical, and mental health providers that are helpful to our guests and workable for our staff and site.
• Manage long-term goals of the program through needs assessments, research and evidence base.
• Work innovatively and collaborative with all Franciscan Workers programs.
• Meet regularly with the management team (program directors and admin/finance director).
• Ensure accurate understanding and implementation by all shelter staff and guests of policies and procedures through methods such as group meetings, individual meetings, policy manuals, checklists, documentation of non compliance with policies and procedures, warning notices, and adverse employment actions.
• Ensure the accurate and timely collection of statistical data for all operations as well as its reporting to the development staff, the City of Salinas, County of Monterey, and other interested persons.
• Resolve grievances by program participants through the use of the grievance procedure. Serve as a mediator and finds positive ways of responding to conflicts between guests and staff.
• Supervise the program manager to ensure compliance with building and fire codes.
• Participate in budget planning, track expenses, evaluate costs, and consider ways to conserve resources. Identify projects for grant requests and collaborate with development staff on budget for projects.
• Propose, develop, and maintain favorable relationships with neighbors, politicians, city representatives, service provider networks, police, local business owners, and others that are interested in or affected by our operations.

GENERAL JOB PERFORMANCE STANDARDS  

• Knowledge of Work: Possesses and utilizes knowledge of the job which is essential to perform the specific functions and  related work.
• Quantity of Work: Accomplishes an appropriate volume of satisfactory work under normal conditions.
• Quality of Work: Consistently demonstrates accuracy, thoroughness, maturity, and dependability.
• Timeliness: Completes assignments on or ahead of schedule.
• Ability to Learn New Duties: Interprets, analyzes and responds appropriately in new situations. Develops guidance and  procedures.
• Training: Keeps core competencies current by participating in skills training. Ensure regular and relevant training is  provided to the entire Franciscan Workers team.
• Judgment and Common Sense: Decisions/actions are sound, including safety and risk management.
• Cooperation: Willing to work with others toward common goals.
• Communications: Demonstrates relevance and clarity of written and oral expression. Effectiveness in exchanging ideas  and information.
• Initiative: Ability to originate, develop and create new ideas or take steps to get things done.
• Problem Solving: Identifies and evaluates alternative solutions and selects the most appropriate course of action.
• Attendance and Punctuality: Shows daily ability to reliably meet scheduled appointments, arrives on time and prepared  to work, respects others’ time, and sets an example for others.

QUALIFICATIONS:  

Education and Experience: 

• Master’s degree from a four-year college or university in social work, counseling, or psychology or equivalent combination of education and experience
• Previous experience and proven consistent success in working with people transitioning out of homelessness
• Previous management, administrative and/or supervisory experience

Language and Communications Skills: 

• Ability to effectively present information both orally and in written format and respond to questions from staff, guests, residents, government entities, accountancy authorities, service partners and the general public.
• Computer proficiency in Microsoft Office applications and ability to quickly learn additional applications if required
• Well organized, self-starter
• Possesses excellent telephone, electronic, written, and verbal communications skills

Reasoning Ability: 

• Ability to define and solve practical problems and deal with a variety of concrete variables. Ability to interpret a  variety of instructions furnished in written, oral, diagram, or schedule form. 

OTHER SKILLS AND ABILITIES:

• A deep sense of compassion and understanding for homeless and marginalized individuals
• A dedication to and practice of social justice
• Must be mature, even-tempered and team spirited, respectful of the challenges of others, and have tempered judgment of others
• Possess passion and enthusiasm for the mission of Franciscan Workers of Junipero Serra
• Ability to multi-task, prioritize, and make sound independent decisions
• Comfortable and knowledgeable in consensus-based decision making and practice of non-violent communication
• Acts ethically, responsibly, and with utmost integrity

PHYSICAL & SENSORY REQUIREMENTS:  

• Ability to easily climb stairs to a second story
• Ability to easily bend and lift 20 lb. overhead
• Ability to read and comprehend administrative documents as well as data on a computer screen
• Ability to hear normal conversations and answer phones
• Hand, finger and body coordination sufficient to fulfill requirements of the position
• Ability to stand or sit for extended periods of time

TRAVEL:  

This job requires routine travel (driving) within the Salinas Valley area and occasional driving and other travel to perform advocacy tasks and attend training.

Please send cover letter and resume to: info@dorothysplace.org