EXEMPT: Non-exempt, full-time REPORTS TO: Drop-In-Center Program Manager COMPENSATION: $19.00/hour, medical/dental/vision, holidays, sick leave
POSITION SUMMARY
The Community Health Worker I (CHW I) is responsible for ensuring a supportive, compassionate, and empowering experience of our guests, most of which are experiencing chronic homelessness. Responsibilities include working directly with guests to meet their daily needs in a safe environment, provide immediate support to guests, recording data on every guest that uses our services, maintaining safety and security, providing hygiene, clothing, and other basic needs, general cleaning and disinfecting, conflict de-escalation and resolution.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following as well as other duties that may be assigned:
Understanding that Trauma-Informed Care is our prime directive and is a treatment framework that involves understanding, recognizing, and responding to the effects on our guests of all types of trauma.
Treat all guests equally, with respect, and according to the guidelines and staff rules. Our standard is one of graciousness and kindness. When misbehaviors occur, respect our guests and divert the behavior if possible.
Maintain collaborations and supportive relationships with social services, medical, and mental health providers that are helpful to our guests and partnering agencies.
Meet regularly with the program manager or director for coordination, mentoring, and reporting outcomes.
Ensure the accurate and timely collection of statistical data for all operations.
Resolve grievances by program participants through the use of the grievance procedure.
Serve as a mediator and find positive ways of responding to conflicts between guests and staff.
Inventory supplies, including ensuring that donations and supplies are used appropriately, that needs for donations are reported to Development, and that supplies are purchased when needed.
Attend weekly staff meetings, staff in-service and other training. CPR and First Aid training are required with the expectation that each staff member can perform CPR if necessary. (All training is provided by organization)
Be available to work weekends and holidays to better serve our guests’ needs.
Communicate immediately with the program manager or director concerning any issues that impact the safety of our guests and staff.
Other duties as assigned.
GENERAL JOB PERFORMANCE STANDARDS
Knowledge of Work: Possesses and utilizes organizational skills and knowledge of the issue of people struggling with homelessness. Has knowledge of local resources.
Professional boundaries: Has ability to maintain appropriate boundaries with guess.
Quantity of Service: Accomplishes an appropriate volume of satisfactory service under normal conditions.
Quality of Service: Consistently demonstrates accuracy, thoroughness, maturity, and dependability. Serve with minimum supervision.
Workplace Relationships: Establishes and maintains cooperative and respectful workplace relationships. Serve as a team member.
Ability to Learn New Duties: Interprets, analyzes and responds appropriately in new situations.
Training: Keeps core competencies current by participating in skills training. Trains staff and Community Members.
Good Judgment: Decisions/actions are sound, including safety and risk management.
Respect for diversity: Interacts courteously and tactfully with people of diverse backgrounds and interests.
Respect for staff and consumers: Maintains respect and support of fellow staff members and volunteers in support of staff. Sensitive to inappropriate remarks or actions that make staff, volunteers or guests uncomfortable, and demands proactive correction of those behaviors on the spot. Zero tolerance for harassment of staff, volunteers, or guests.
Communications: Demonstrates relevance and clarity of written and oral expression. Effectiveness in exchanging ideas and information.
Problem Solving: Identifies and evaluates alternative solutions and selects the most appropriate course of action.
Attendance and Punctuality: Shows daily, arrives on time and prepared to serve, respects others’ time, and sets an example for others.
QUALIFICATIONS:
Education and Experience:
Previous experience and proven consistent success in working with people transitioning out of homelessness (preferred)
Previous experience working with people with multiple disabilities (preferred)
Language and Communications Skills:
Well organized, self-starter
Possesses excellent effective communication skills and basic computer skill
OTHER SKILLS AND ABILITIES:
A deep sense of compassion and understanding for homeless and marginalized individuals
A dedication to and practice of social justice
Must be mature, even-tempered and team spirited, respectful of the challenges of others, and have tempered judgment of others
Possess passion and enthusiasm for the mission of Franciscan Workers of Junipero Serra
Ability to multitask, prioritize, and make sound independent decisions
Comfortable and knowledgeable in consensus-based decision making and practice of nonviolent communication
Acts ethically, responsibly, and with utmost integrity
Must be sensitive and understanding of multicultural needs
Must be Trauma Informed
Ability to work flexible hours
PHYSICAL & SENSORY REQUIREMENTS:
Ability to read and comprehend administrative documents as well as data on a computer screen
Please submit cover letter and resume to: Drop-In Center Program Director,
Jacqueline Gacayan at jacqueline.gacayan@dorothysplace.org
