EXEMPT: Non-exempt, full-time
REPORTS TO: Program Director
COMPENSATION: $17.00/hour, medical/dental/vision, holidays, sick leave
The Community Health Worker I (CHW I) is responsible for ensuring a supportive, compassionate, and empowering experience of our consumers, most of which are experiencing chronic homelessness. Responsibilities include coordinating/supporting other agencies that are collaborating in outreach; conducting intakes in the Homeless Management Information System (HMIS); conducting assessments in the Coordinated Assessment and Referral System (CARS); assisting healthcare professionals in data collection and recording; reporting outcomes to the program manager; volunteer development; consumer assistance including transportation; and conflict de-escalation and resolution.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following as well as other duties that may be assigned:
GENERAL JOB PERFORMANCE STANDARDS
Knowledge of Work: Possesses and utilizes organizational skills and knowledge of the issue of people struggling with homelessness. Has knowledge of local resources.
Professional boundaries: Has ability to maintain appropriate boundaries with consumers and potential consumers. Quantity of Service: Accomplishes an appropriate volume of satisfactory service under normal conditions.
Quality of Service: Consistently demonstrates accuracy, thoroughness, maturity, and dependability. Serve with minimum supervision.
Workplace Relationships: Establishes and maintains cooperative and respectful workplace relationships. Serve as a team member.
Timeliness: Completes assignments on or ahead of schedule.
Ability to Learn New Duties: Interprets, analyzes and responds appropriately in new situations.
Training: Keeps core competencies current by participating in skills training. Trains staff and Community Members. Judgment and Common Sense: Decisions/actions are sound, including safety and risk management. Cooperation: Willing to serve with others toward common goals.
Respect for diversity: Interacts courteously and tactfully with people of diverse backgrounds and interests.
Respect for staff and consumers: Maintains respect and support of fellow staff members and volunteers in support of staff. Sensitive to inappropriate remarks or actions that make staff, volunteers or consumers uncomfortable, and demands proactive correction of those behaviors on the spot. Zero tolerance for harassment of staff, volunteers, consumers or potential consumers.
Communications: Demonstrates relevance and clarity of written and oral expression. Effectiveness in exchanging ideas and information.
Initiative: Has ability to originate, develop and create new ideas or take steps to get things done.
Problem Solving: Identifies and evaluates alternative solutions and selects the most appropriate course of action.
Attendance and Punctuality: Shows daily ability to reliably meet scheduled appointments, arrives on time and prepared to serve, respects others’ time, and sets an example for others.
Education and Experience:
Language and Communications Skills:
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
OTHER SKILLS AND ABILITIES:
PHYSICAL & SENSORY REQUIREMENTS:
Ability to easily climb stairs to a second story
Ability to read and comprehend administrative documents as well as data on a computer screen
Ability to hear normal conversations and answer phones
Please submit cover letter and resume to: Drop-In Center Program Director, Jacqueline Gacayan, firstname.lastname@example.org